(781) 756-5100
Call For Consultation
You've Come to the Right Place
For All Your Business Telephone Needs

VXTracker Live Voice Management

VXTracker Live Voice Management is the smart telecom expense management solution for wired and wireless communication platforms. Because it is easy to use and web based, it is the choice of small and large organizations that want to track, control and manage their telecom expenses. The Boston Celtics use VXTracker to keep a real-time running total of the agents who are making the most season ticket renewal calls and display the information on a large flat screen for the group to view.

VXTracker Live Voice Management system is the smart solution for wired and wireless communication platforms. Because it is easy to use and web based, it is the choice of small and large organizations that want to track, control and manage their telecom expenses and protect the ever-changing end user experience in communication.

The VXTracker Live Voice Management System focuses on the users experience to help manage the communication ecosystem. By understanding the goals of the organizations communication strategy, we can use the information the Live Voice Management system provides to define, design, integrate, optimize, monitor and manage the technologies that make up the ecosystem.

With over 50% of business calls now being made on cell phones, it is only logical that VXTracker also offers a Cell Phone Analysis & Reporting Service. Control wireless expenses and manage mobility spend with this service that is compatible with all cell phonesfeature phones, flip phones, and smartphones.

VXTracker Features

  • Call Accounting
  • ShoreTel Workgroup Historical Reporting
  • Integrated Desk and Cell Phone reporting
  • Real-time Performance Monitoring
  • Real-time Security and Compliance Tracking and Alerting
  • Real-time and Historical Traffic Studies
  • Expense Tracking

VXTracker Benefits

  • Manage time-division multiplexing (TDM) to converged (VoIP) migrations
  • Gain visibility into employee productivity with integrated desk and cell phone reporting
  • Implement budget and cost controls for communications expenses
  • Maximize capacity and uptime of your network
  • Maintain a complete audit trail for compliance and 911 tracking
  • Receive automated real-time reports via email
  • Control and manage-telecom expenses and protect the ever-changing end user experience

Security/Compliance Tracking

Security and compliance are big issues for todays businesses. But its not always clear where you should start. The IT team has secured the network, but what about the phone system? Are you regularly checking for exception calls such as off-hour calling and international calls? Do you have the ability to set and receive real-time email and text messages when a security or toll-fraud event occurs?

Optimize Performance

Busy signals are not good. Companies spend a lot of money making sure their customers dont get them. But at what cost? T1s are expensive and if you have an extra one or two or more you are wasting money.

VXTracker Captures

Call Detail Records (CDR)/Station Message Detail Records (SMDR) from each of your phone systems and constantly monitors thresholds to make sure you know before problems occur. Its a call accounting system that also stores data for as long as youd like allowing you to look back over the past few months, or compare current data to the same period a year ago, and see how occupied your trunks were/are.

Plan for the Next Big Thing

So you are thinking of making the leap to VoIP but dont know where to start? You know how many employees you have and (maybe) how many calls are made in a given period, but how does that translate to bandwidth utilization? VXTracker provides you with detailed reporting on your actual usage. This information can be used to accurately calculate the bandwidth necessary to deliver your desired Quality of Service at peak usage.

VXTracker Delivers

And VXTracker doesnt discriminate well connect to legacy TDM phone systems or the latest IP systems. Plus we can connect to multiple disparate systems and normalize all the data in the VXTracker call accounting system for easy viewing.