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Telephone System Tech Tips

How to Unlock and Reset a Mailbox Password

(A mailbox will lock after 3 wrong entries of a password)

*Note: You must wait for the system to respond in between each step before proceeding. If you go through the steps to quickly the voicemail will not be able to process correctly.

ACCESS VOICE MAIL (DIAL 3000)

  1. DIAL * #
  2. DIAL 1 0 0 (ADMIN MAILBOX)
  3. ENTER PASSWORD 0 0 0 0
  4. DIAL # (ADMIN OPTIONS)
  5. PRESS 3 (EDIT PASSWORD)
  6. ENTER MAILBOX NUMBER THAT YOU WOULD LIKE TO UNLOCK OR RESET THE PASSWORD OF
  7. PRESS 1 TO ENTER A NEW PASSWORD (THIS WILL ALSO UNLOCK THE MAILBOX)
  8. PRESS 2 TO DELETE THE CURRENT PASSWORD CHANGING IT BACK TO DEFAULT WHICH IS EXTENSION NUMBER + 997 (EXAMPLE: Password for Ext. 200 is 200997) (THIS WILL ALSO UNLOCK THE MAILBOX)
  9. ONCE COMPLETED YOU MAY HANG UP