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Customer Support

At General Communications, 110% Customer Satisfaction has always been our highest priority and we are always ready and available to make sure your needs are taken care of and our service exceeds your expectations.

In addition to our telecom experts providing the knowledge and experience, you need to make the right decisions for your organizations communications solutions. We offer ongoing training and programming for any system so your employees are always functioning at the highest level of productivity. When your employees are familiar with all the features and benefits of your phone system, your business will operate more efficiently, customer service will improve and your ROI will increase.

Maintenance/Service Contracts:

Our service and maintenance contracts give you continued service coverage against system failures and malfunctions. It protects your investment and ensures your telephone system meets your expectations.

With this plan, all labor, travel, material and parts costs are covered. You pay nothing. In addition, your General Communications Service Plan guarantees the fastest response time to any service issues that arise. You have 24-hours-a-day, 7-days-a-week access to us via our toll-free number, (800) 443-6372. Our experienced and highly trained service team will provide you prompt and professional service. Guaranteed.

Inquire about our Maintenance and Service Contracts: service@generalcom.com


Every system we install is designed with the customer in mind, and is intrinsically easy to use. However, effective implementation and acceptance of any new office system requires a structured training program.

More on Training

Adds, Moves, Changes & Relocations

Adds, moves, changes and relocations with GCC ensures that all of your business communications technology will be ready when you are.

More on Adds /Moves / Changes

Get In Touch:

Toll Free (800) 443-6372
Local (781) 756-5100
FAX (781) 932-0540

Email: service@generalcom.com