ShoreTel Contact Center solutions satisfy the needs of all types of organizations, from informal inbound call centers to sophisticated distributed multimedia environments. Choose from three levels:
ShoreTel Workgroups is an easy-to-configure call center solution with call routing, announcements, scheduling, and basic reporting in a simple package designed to help informal groups become more efficient. Flexible service options can be set up in just seconds.
ShoreTel Enterprise Contact Center software provides advanced multimedia call center solutions for all organizations. Sophisticated real-time management and reporting tools let organizations analyze their performance and measure the results. The customer experience can be tailored to meet specific requirements with advanced routing, multiple service options, and tools that help deliver calls to the right agents and services at the right time.
Syntellect’s Customer Interaction Management product suite provides high-end contact centers with premium capabilities. This patented solution provides a highly comprehensive set of contact center interaction management tools: multimedia routing, universal queuing, tracking, and reporting for inbound and outbound calls. The powerful multimedia universal queuing supports interactions such as email, Web chats, Web requests, fax, and voicemail.