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Brilliantly simple VoIP, PBX & Mobile Solutions Tailored to Your Phone System Needs.

ShoreTel is a leading provider of Pure IP unified communications solutions. ShoreTel’s IP phone system enables companies of any size to seamlessly integrate all communications-voice, data, and messaging-with their business processes. Independent of device or location, ShoreTel’s distributed architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership.

Introducing ShoreTel Connect

There are 3 Deployment Options:

ShoreTel Connect is unique. One common platform and user experience that ShoreTel delivers as a service or as a product that the customer can choose to deploy in one of three ways:

  1. ShoreTel Connect ONSITE

    ShoreTel Connect ONSITE™ is an end-to-end UC solution that customers own, maintain and control. It includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, soft phone functionality, browser-based administration portal, and more.

  2. ShoreTel Connect CLOUD

    ShoreTel Connect CLOUD™ is a fully hosted and managed end-to-end UCaaS solution. The platform includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.

  3. ShoreTel Connect HYBRID

    ShoreTel Connect HYBRID™ enables onsite customers to have applications delivered via the cloud. Hybrid apps such as ShoreTel Fax and ShoreTel Scribe (voicemail transcription) are available now.

CONNECT Onsite (for Premise-based customers)

ShoreTel Connect enables ShoreTel on-premises customers to provide applications from the cloud for individual employees on an “as-needed” basis. With ShoreTel Connect on-premises customers have greater access to on-demand services from the cloud while protecting their investment in their on-premises solutions from ShoreTel.

ShoreTel Connect is a hybrid on-site/cloud delivery platform for on-premises customers that want to maintain local control and lowered costs of their enterprise phone system, but add special service utilities on-demand. There’s no capital expense or IT training needed; the service is enabled as part of the ShoreTel Director Administration dashboard.

New Feature Capabilities in CONNECT:

  • Personalized call handling and call routing for both office and mobile devices
  • Advanced collaboration tools including instant messaging, audio and web conferencing, point-to-point video and desktop sharing
  • Seamless feature integration and collaboration apps for smartphone, tablet and wearable devices
  • Richly featured integrations with CRM systems including Salesforce®, Zendesk®, Microsoft Dynamics® CRM, Desk.comTM and NetSuite®. (See separate press release also issued today.)
  • Many specialized apps like voicemail to text, emergency notification, integrated call recording, and enhanced paging.

Click Here to Read the Full Solution Brief

The Future is CLOUD and HYBRID (Premise + Cloud)

ShoreTel Hybrid Solutions Provide Ultimate Flexibility.

Happy with your ShoreTel Premises system, but curious about the benefits of hosted delivery? Heard about software-as-a-service and ready to give it a try?

With ShoreTel Hybrid, you can maximize your investment in your onsite phone system while beginning a migration path to the cloud. Add productivity-enhancing applications quickly and easily-without adding to IT’s workload or making a capital expense.

ShoreTel HYBRID gives your customers a mix of features and the ability to adapt to changing business demands as they arise.


Hybrid Scribe is an integrated voicemail transcription service that converts voice messages into text files and emails them automatically. The convenience of being able to check voice messages silently and quickly is indispensable to multi-taskers and those who value efficiency. Not only does it reduce message retrieval time, it creates highly useful caller records as well.

  • Receive & read voicemail on mobile phones, portable devices, and email
  • Convert voice messages to .wav files
  • Search for voice messages
  • Find important names, numbers, and addresses quickly


Hybrid Fax accommodates and enhances traditional faxing by incorporating the feature into our hosted phone system functionality. Users can send and receive faxes from their desktop or mobile devices, streamlining the process and removing the dependence on standalone fax machines.

  • Empowers employees with flexible communications tools, regardless of location, to get more done, faster
  • Eliminate paper and send/receives faxes anywhere e-mail can be accessed.
  • Faxes can be saved, forwarded and searched like emails.


Receive 60 days of free trial with unlimited users. This promotion is available for 14.2 or Connect ONSITE customers who don’t already have fax and scribe. Call GCC at (781) 756-5100 to take advantage of this offer today!

Which ShoreTel VoIP Solution is Right For You?

Cloud-Based PBX

  • Fully managed solution
  • Local & nationwide long distance included
  • Perfect for connecting multiple locations
  • Anytime, anywhere access
  • Predictable monthly operating expense
  • Rich business app integration
  • Full BYOD mobility support
  • Incredible, reliable service
  • Fantastic call quality & reliability

On-Premises IP-PBX

  • Easy to administer and use
  • Low operating costs and maintenance
  • Perfect for large locations
  • Powerful collaboration applications
  • Capital expense
  • Rich business app integration
  • Full BYOD mobility support
  • Incredible, reliable service
  • Fantastic call quality & reliability

Have Questions? When You’re Ready, We’re Here to Help You Find the Right Solutions. Contact Our Sales Team at (781) 756-5100 or email info@generalcom.com

Powerful Application Integration

ShoreTel unifies our on-premises and cloud phone systems with core CRM, ERP & other business applications. With these systems united, you can tap into their true productivity, intelligence and analytic potential.

Call Us to Schedule a Free Demo or Consultation (781) 756-5100

Work with GCC – a World Class Dealer

Don Joos, President, CEO of ShoreTel awards General Communications prestigious world class customer satisfaction award. Read More…

ShoreTel Sky – Cloud VoIP and Unified Communications

ShoreTel Sky is our hosted VoIP and cloud unified communications services are ideal for organizations seeking a secure, managed business communications solution that requires no capital investment. Our hosted cloud based telephone systems, hosted VoIP PBX, hosted UC, and hosted contact centers services give customers the flexibility to deploy the communications solution that meets their needs today, knowing that as those needs change, it can scale and grow – with little-to-no capital investment and no drain on IT resources. Customers also enjoy the peace of mind that accompanies going with a proven, reliable, and trusted industry leader.

Leader in hosted VoIP and cloud UC

ShoreTel Sky is our hosted VoIP, unified communications and contact center solutions. Since 2000, it has grown to serve the needs of organizations of all sizes and types, across a variety of industries.

One expert telephony team handles it all

ShoreTel’s Cloud Division doesn’t simply offer hosted phone systems; we manage it, and the entire customer experience, from the move to the cloud, to round-the-clock maintenance, to the support needs of users. And because we replace both the old phone system and the telco provider, there’s never any confusion about who’s responsible for what. The answer is: we are.

Cloud communications that keep pace effortlessly

Just as with our award-winning premise-based IP phone system with integrated unified communications and contact center capabilities, ShoreTel’s cloud phone system grows and scales as needed. So there’s never any worry about capacity limits, or being penalized for growth. There’s also no need to allocate resources for future software upgrades: updates to the hosted phone system are automatic and ongoing.

Hosted VoIP that integrates easily

ShoreTel’s cloud communications help organizations make the most of their data – and of every interaction – by offering built-in integration with leading CRM, ERP, and applicant-tracking software. What is more, an API gives businesses the power to integrate their processes and homegrown applications with ease.

Our On-Premise business phone systems swap old equipment for new thinking.

Designed from the ground up to streamline the work of administrators and end users alike, the built-in Unified Communications (UC) capabilities of ShoreTel’s premise-based business VoIP phone system are transforming the way people work.

By integrating communication tasks –such as video conferencing, IM, mobility and online collaboration – usually performed with separate tools, ShoreTel’s brilliantly simple business VoIP solutions help boost productivity and reduce costs.

ShoreTel Dock for Iphone & Ipad!

The ShoreTel Dock is the first and only business-grade device that transforms the Apple iPhone, iPad and iPad Mini into the desk phone for the mobile generation. The ShoreTel Dock merges the benefits of a desk phone (audio quality, always-on power and ergonomic comfort) with the unified communications power of ShoreTel Mobility– instant messaging, directories, buddy presence, extension dialing, web conferencing and more.

There are two models of the ShoreTel Dock available with either an Apple 30 pin connector or an Apple Lightning connector. Each model has an articulating arm that lets users rotate their iPad between portrait and landscape orientations making web browsing as easy as placing a phone call. It works with both Bluetooth and direct connectivity and delivers the best audio quality possible—all while keeping the device charged and ready to go.

The ShoreTel Dock revolutionizes business communications and teleworker phone systems, making it easy for smartphones and tablets to become a user’s primary communication device.


  • Enterprise-grade solution
  • Ergonomics of a desk phone extended to mobiles
  • High quality audio with handset, speakerphone, headset support
  • Keeps mobile devices charged when docked
  • Plug-and-play simplicity

Built to leverage the power of ShoreTel VoIP telephony.

Thanks to its ingenious purpose-built single-image architecture, your ShoreTel VoIP phone system scales and grows across as many sites, or as many continents, as you need. From ShoreTel Director, a single browser-based interface, IT staff can manage the entire VoIP phone system with plug-and-play ease. And because it is an open system, it integrates with popular business applications, enabling you to get more out of your most valuable assets: people and information.

Ease is built-in, too.

End users don’t just get new phones on their desks: they get a brilliantly simple new way to work with ShoreTel Communicator(formerly ShoreTel Call Manager), an intuitive application designed to streamline communication management. Not in the office? No problem. A ShoreTel IP phone system allows users to use VoIP phones, mobile phones, or any phone connected to the public phone network as if it were their own extension, enabling them to work when, where, and how they want.

99.999% availability for 100% peace of mind.

The ShoreTel distributed architecture is incorporated into a unique appliance-based platform with no single point of failure: each switch and site functions as an independent call processor. In the event of wide area network (WAN) failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

The lowest TCO in the industry.

Our total cost of ownership (TCO) analysis tool can show you why ShoreTel offers the lowest for TCO in the industry. Many customers report a return of investment within a year. Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating both missed calls and the need for expensive third-party conference services.

Virtualized Deployments.

ShoreTel applications, such as unified messaging or system administration, can be installed on physical and/or virtual servers residing in a data center or on premise. Centralized or distributed – ShoreTel customers can leverage the deployment model that best suits their specific IT environment.

ShoreTel IP Phone System

ShoreTel’s IP phone system is a completely integrated unified communications system that is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.

Distributed Architecture

ShoreTel’s distributed architecture is ideal for multi-site companies that span multiple locations because voice switches and servers can be located anywhere on your IP network.

Centralized Management

ShoreTel’s Web-based management interface, ShoreTel Director, can manage and monitor all aspects of your system including IP phones, voice switches, voicemail, and auto-attendant.

Unified Messaging

Unfied Messaging allows access to voicemail and contacts out of the box with Microsoft® Outlook® integration. End Users can also make use of their calendars to schedule conferences and control handling of incoming calls.


ShoreTel Mobility extends the full power of a desk phone and Unified Communications (UC) capabilities to a mobile and sets the user free to communicate from any location (office, home, hotspots) by enabling access to any network (cellular or Wi-Fi), simply and cost effectively.

Seamless Integration

ShoreTel can also interface with other PBX and CRM systems with support for SIP, MGCP, legacy TDM, and integration with Salesforce.com, NetSuite, and Microsoft Dynamics CRM.

ShoreTel IP Phones

ShoreTel offers an IP phone to suit every type of user: from executive to remote office worker; operator to call center supervisor.

  • 655

    12 lines, Large Color Touch Screen, Integrated VPN Client, Gigabit Ethernet
  • 565g

    6 lines, Integrated VPN Client, Gigabit Ethernet, Bluetooth
  • 560g

    6 Lines, Integrated VPN Client, Gigabit Ethernet
  • 485g

    8 lines, backlit color display, visual voice mail, Gigabit Ethernet
  • 230g

    3 Lines, Integrated VPN Client, Gigabit Ethernet
  • 230

    3 Lines
  • 212k

    12 Lines, Key System
  • 115

    1 Line
  • 110

    1 Line
  • 930D

    3 lines, cordless phone for in-building mobility
  • BB24

    Button Box, 24 Lines, Feature Keys
  • ShoreTel Dock

    Support for Apple iOS devices with speakerphone, handset, keypad and power for charging
  • 480g

    8 lines, backlit grayscale display, visual voice mail, Gigabit Ethernet
  • 480

    8 lines, backlit grayscale display, visual voice mail, 10/100 Ethernet
  • 420

    2 lines
  • 265

    6 Lines, Integrated 10/100 ethernet switch

ShoreTel Communicator

ShoreTel Communicator is a customizable and highly intuitive user interface which provides fully integrated unified communications and call management tools.

ShoreTel Communicator for Windows, Mac

ShoreTel Communicator for Windows and Mac presents end-users a single interface to manage business communications using their ShoreTel desk phone, computer, mobile phone, or home telephone. The application integrates with Microsoft Outlook, and provides visual voicemail, call notes, and routing information.

ShoreTel Communicator for Mobile

ShoreTel Mobility’s RoamAnywhere Client is designed to extend Unified Communications (UC) applications with presence information to a wide range of single- and dual-mode (WiFi+Cellular) mobile handsets including iPhone, iPad, BlackBerry, iPhone and Nokia.

ShoreTel Communicator for the Web

ShoreTel Communicator for Web brings the power of ShoreTel Communicator for Windows and Mac to any web enabled device. It also improves productivity by providing seamless remote access to voicemail, directories and address books, call history, and call-routing settings.

ShoreTel Voice Switches

ShoreGear voice switches are embedded plug-and-play appliances that manage ip phones, analog/digital trunks, and route calls from device to device from anywhere on your network.

Analog Trunking

IP Phones FXO FXS Mailbox

ShoreGear-120 120 8 24
ShoreGear-90V 90 8 4 90
ShoreGear-90 90 8 4
ShoreGear-50V 50 4 2 50
ShoreGear-50 50 4 2
ShoreGear-40 40 4 6
ShoreGear-30 30 2 2

Digital (PRI) Trunking


ShoreGear-220T1A 220 T1 2 4
ShoreGear-220T1 220 T1
ShoreGear-T1k N/A T1
ShoreGear-T1 N/A T1
ShoreGear-220E1 220 E1
ShoreGear-E1k N/A E1
ShoreGear-E1 N/A E1

BRI Trunking

IP Phones BRI FXS Mailbox

ShoreGear-90BRIV 90 4 4 90
ShoreGear-90BRI 90 4 4
ShoreGear-30BRI 30 1 2

Analog Extensions

IP Phones FXS

ShoreGear-24A N/A 24


ShoreTel Contact Center

ShoreTel Contact Center solutions satisfy the needs of all types of organizations, from informal inbound call centers to sophisticated distributed multimedia environments. Choose from three levels:


ShoreTel Workgroups is an easy-to-configure call center solution with call routing, announcements, scheduling, and basic reporting in a simple package designed to help informal groups become more efficient. Flexible service options can be set up in just seconds.

Enterprise Contact Center

ShoreTel Enterprise Contact Center software provides advanced multimedia call center solutions for all organizations. Sophisticated real-time management and reporting tools let organizations analyze their performance and measure the results. The customer experience can be tailored to meet specific requirements with advanced routing, multiple service options, and tools that help deliver calls to the right agents and services at the right time.

Syntellect CIM

Syntellect’s Customer Interaction Management product suite provides high-end contact centers with premium capabilities. This patented solution provides a highly comprehensive set of contact center interaction management tools: multimedia routing, universal queuing, tracking, and reporting for inbound and outbound calls. The powerful multimedia universal queuing supports interactions such as email, Web chats, Web requests, fax, and voicemail.

ShoreTel Converged Conferencing

ShoreTel’s Converged Conferencing delivers a next-generation internal collaboration solution that pays for itself through the elimination of expensive audio and web conferencing services. An intuitive, easy-to-use interface brings audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording together in one solution.

  • Audio conferencing
  • Document sharing
  • Application sharing
  • Enterprise instant messaging
  • One-time, recurring, or reservation-less calls
  • Integrated audio and visual recording

Our Commitment to Your Satisfaction

General Communications strives to always deliver the best in customer satisfaction.