We value our relationship with each of our employees and in turn each of our employees values the relationships we build with our customers.
For over 37 years, General Communications has understood that employees need passion in order to be devoted to our customers. We strive to provide our customers with the highest level of satisfaction and customer service. Our team of account executives and engineers will work with your company to design a complete, state-of-the-art (VOIP) Voice-over-IP telecommunications system that will be customized to meet your current and future needs. We have a saying, "We should not expect our customers to invest in technology unless it can make them more competitive, productive and profitable."
We begin our process with your IP Telephone and LAN/WAN needs assessment. We assess short-term and long-term goals. We work closely with your team to insure that you achieve your goals and objectives planned for your organization.
Every Digital or IP Telephone system we install is designed with your employees and your customers in mind, and is intrinsically easy to use. General Communications will provide complete installation, programming and training to ensure a smooth transition for all users and your business. We also perform semiannual database backups, regular maintenance, warranty contracts and all other services to protect your investment and guarantee your telephone system meets your expectations.
Our staff maintains serious commitment to a high level of service response. Our employees will be the first on-site responders when and if situations occur and General Communications technical personnel will stay on top of every issue and resolve them to your satisfaction. You will learn to depend on a General Communications employee to be the last person standing to help you resolve any and all issues.
General Communications employees are carefully selected based on their technical capabilities, industry reputation and proven ability to provide the highest level of customer satisfaction.
Our team at General Communications understands the importance of customer relationships. Its not about closing the deal. Its about beginning a relationship with customers and meeting their needs as they grow.
Just having the latest technological bells and whistles wont help a business run better. But, having the right technology in place for a customers specific business that helps their business meet its goals will.
General Communications offers the latest products and service capabilities through our partners who are at the forefront of our industry. Having access to the latest advancements in technology services ensures that customers always have the most efficient solution that is right for their business.
We understand that value is not measured by price alone. Rather, value is about how well we utilize our knowledge and experience to help create positive results for our customers. General Communications partners with world class manufacturers/developers such as ShoreTel and Toshiba to provide comprehensive and easy to use solutions for all sizes, types and needs of businesses. We also service most other major brands of telephone systems including Tadiran, Allworx, and DVS/Analytics.
General Communications provides telephone sales and service, voice/data cabling, installation, program implementation and training on all of its IP telephone systems and peripheral telecommunications products. And most of all, we service what we sell. General Communications maintains a fleet of fully-stocked installation & maintenance vehicles and is responsive 24/7 to routine and emergency customer needs. Schedule your free phone system needs assessment today! Contact Us
We invite you to discover how General Communications can make a difference as a telecommunications partner in your organization.
Please call (781) 756-5100 today to speak with a member of our team.