I am writing to inform you of the positive results we recently had when we upgraded our entire telephone and voicemail systems. TILL is, as are you, celebrating our 25th anniversary and for almost all of those years have been very satisfied customer of General Communications.
The ability to answer a call from a Boston job site and transfer it to the shop manager for immediate assistance is technology at its best.
- CFO of Windsor Architectural Woodworking Inc.
I wanted to write you and let you know how happy Merchant Consulting Group is with our new phone system. The features of our new ShoreTel phone system are too numerous to mention. We especially love the call manager which allows us to make and take calls right from our desktops. Your technicians Bob and Dave have been extremely helpful and have always been quick to respond to any of our questions. Thanks again to the team at GCC for a job well done.
- President of Merchants Consulting Group
It is nice to know in this age of technological disconnect that there are people out there who are still concerned with personalized customer care.
Outstanding customer support. One of the best implementation partners I have worked with. They are very responsive and know the product inside and out. All my issues were resolved quickly and professionally. Engineers are very skilled and their response to my problems were extremely fast.
- Vice President of DiagnosisOne
I’d like to take a minute to thank you for the outstanding work you did in getting our new phone system installed and operational. Downtime was minimal, training was fantastic, the cutover was seamless, and everyone is raving about the new system. I know how difficult scheduling was at times, so we really appreciated your flexibility in working through the project with us.
McCracken Financial Solutions
The personnel at General Communications from the support call- center, the technicians, my account manager and the executives are not only very supportive , but they explain what the options are that are available and they are responsive to the needs that we have. they don't just try to sell what they need to get off the shelves but they put together options that work for our needs. They are really terrific.